Code of Ethics and Arbitration Manual  
Complaints & Arbitration Requests  
Pathways To Professionalism  
Code of Ethics  

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Code of Ethics

Read the full text or listen to NAR's Code of Ethics. See the Code explained in video. Learn about publishing the Code of Ethics online.



Code of Ethics
View the current NAR Code of Ethics here.

Before You File an Ethics Complaint
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.

Initiating an Ethics Hearing
Procedures for processing complaints alleging violations of an Association's bylaws.

Key Ethics Forms
View or download forms for initiating an ethics complaint.

Sanctioning Guidelines
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.

 Realtor University Image and link  


Duty to Arbitrate
From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual.

Arbitratable Issues
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.

Key Arbitration Forms
View or download forms for filing an arbitration request

Factors Considered in Arbitration
From Appendix II to Part Ten of The Code of Ethics & Arbitration Manual.

No Findings of Fact in Arbitration Awards
From Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual.

Mediation as a Service of Member Boards
From Appendix VI to Part Ten of The Code of Ethics & Arbitration Manual. For more information go to the Mediation page.


Florida Realtors® Legal Hotline

The Florida Realtors Legal Hotline is a free benefit available to all members.  Call: 407.438.1409. Hours are 9 a.m. - 4:45 p.m., Monday - Friday.

Please have your real estate license number handy when you call. You may speak with an attorney on various real estate topics including licensing, contracts and landlord/tenant matters.

Save time: Ask a legal question online. 
Legal questions may now be emailed to the Legal Hotline. Members will receive a live callback from a Legal Hotline attorney. Ask a question now. (login required)


NAR's Code of Ethics, adopted in 1913, was one of the first codifications of ethical duties adopted by any business group. The Code ensures that consumers are served by requiring REALTORS® to cooperate with each other in furthering clients' best interests.

State and local associations of REALTORS®, as well as individual REALTOR® members, are authorized to display the Code of Ethics on their websites. The Code must be reprinted in its entirety and should carry the NATIONAL ASSOCIATION's copyright notice: © 20__ NATIONAL ASSOCIATION OF REALTORS®, All Rights Reserved

Code of Ethics and Arbitration Manual

REALTOR® Associations are required to adopt the Manual or, if not adopted verbatim, establish local professional standards procedures that ensure due process, complies with applicable laws of the state, and complies substantively with the policies and procedures set forth in the NAR Manual.

©2017 National Association of REALTORS®. All Rights Reserved

The Code of Ethics and Arbitration Manual (hereinafter "Manual") is copyright by the National Association of REALTORS® and may not be reproduced, retransmitted, or distributed except as provided for herein. The Manual is provided to members (REALTORS® and REALTOR-ASSOCIATE®s) and member boards/associations solely for the purpose of training and education in the fields covered by the Manual and the fulfilling the respective duties of members and member boards to the REALTOR® association, including the arbitration of disputes and the enforcement of the Code of Ethics and other rules and regulations.

Members may download and print a single copy of the Manual for their own use and Member Boards may also download and print multiple copies of the Manual for their use in education and training programs provided by the member board and for member board staff responsible for the programs covered by the Manual. All copies of the Manual authorized hereunder must include the following copyright notice: Copyright 2017, National Association of REALTORS®

On, amended provisions are shaded in yellow to signify that changes have been made to that content from the previous year. In the PDF, amended provisions are shaded in gray.

Complaints and Arbitration Requests

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

Code of Ethics (PDF) (1.55 MB). To order electronic/hard copies of the Code of Ethics and other policy publications, please visit the REALTOR® Store. View/download translations of the Code of Ethics. 

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in  of the NAR Code of Ethics.

Several resources help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®

Association Citation Program

Download PDF

Pathways to Professionalism

Download (PDF: 62 KB)

While the Code of Ethics and Standards of Practice of the National Association establishes objective, enforceable ethical standards governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette.

Based on input from many sources, the Professional Conduct Working Group of the Professional Standards Committee developed the following list of professional courtesies for use by REALTORS® on a voluntary basis. This list is not all-inclusive, and may be supplemented by local custom and practice.

Also available: A Pathway to Professional Conduct, a video which articulates key concepts and courtesies.

Code of Ethics Training

REALTORS® are required to complete ethics training of not less than 2 hours, 30 minutes of instructional time within two-year cycles. Background on the change to a two-year requirement. The training must meet specific learning objectives and criteria established by the National Association of REALTORS®.                 

A new two-year cycle began January 1, 2017. The deadline for this cycle is December 31, 2018.

Training may be completed through local REALTOR® associations or through another method, such as home study, correspondence, classroom courses, or online courses.


1. Continuing Education CE Option, $29.95

Take the CE Course(link is external)
By clicking this link, you will leave and go to the Center for REALTOR® Development

This course offers an estimated 3 credit hours of CE for $29.95

View the list of states(link is external) that grant CE credit 

NOTE: This course is offered by the Center for REALTOR® Development. You may need to create a new account for this website; to do so, click on the "new registration" button after accessing the course.

2. FREE Course for Existing Members

Take the Existing Member Course(link is external)
By clicking this link, you will leave and go to the Center for REALTOR® Development

Customizable learning experience (launched Oct. 2016)

No final exam, members must pass module quizzes

Specialized content for residential, commercial, and appraiser practitioners

Not eligible for CE credits

NOTE: This course is offered by the Center for REALTOR® Development. You may need to create a new account for this website; to do so, click on the "new registration" button after accessing the course.

3. FREE Course for New Members

Begin or resume

Take this free course if you are a new member to satisfy new member Code of Ethics training

Before You Take the Training:

View training resources for new members or for existing members

Learn what login information you'll need, the best browsers to use, what to expect once you complete the course, and other tips for taking the course

Check if you have completed the course by clicking the "View My Education Records".